Description:
Multimedia Technician
Role Overview
- :Install, operate, troubleshoot, and maintain audio/visual equipment, including live broadcasting encoders, desktop computers, laptops, multifunction printers, scanners, plotters, video conferencing systems, and handheld mobile devices
- .Diagnose and resolve technical issues in response to customer support requests
- .Support Board of Trustee meetings, forums, customer outreach events, and public input sessions
- .Provide setup, operation, and breakdown of A/V equipment for internal and external events
- .Assist with Corporate Communications and Public Relations events at various San Antonio area locations
- .Coordinate with internal teams and vendors for the delivery, installation, and maintenance of A/V and printer equipment
- .Create troubleshooting procedures, product documentation, and end-user training materials
- .Stay current with emerging industry technologies and best practices
- .Participate in an on-call rotation to provide 24x7 support, as needed
- .Availability for after-hours, weekend, and holiday support for sponsored events
Tasks & Responsibilities
- esSupport audio/visual requirements for board meetings, corporate events, public relations activities, and onsite or remote meeting
- s.Provide onsite and remote Tier 2/Tier 3 support for A/V equipment, multifunction printers, scanners, desktops, laptops, phones, and handheld device
- s.Perform routine maintenance and repairs on multifunction printers, plotters, and scanner
- s.Set up, configure, operate, and break down projectors, mixers, microphones, and speaker system
- s.Create and maintain process documentation and end-user guides for installation, troubleshooting, and equipment trainin
- g.Prioritize and manage daily and weekly work assignment
- s.Perform PC and multifunction printer equipment relocation
- s.Maintain and enhance technical knowledge through independent learning, training, and conference
- s.Identify opportunities to improve existing processes and increase operational efficienc
- y.Perform additional duties as assigne
d.
Minimum Qualificatications
- onsHigh School Diploma or GED equivale
- nt.Entry-level experience supporting and maintaining audio/visual equipment, including LCD/LED TVs, projectors, and PA syste
- ms.Experience working within a tiered IT support environme
- nt.Hands-on experience supporting multifunction printers, scanners, and plotte
- rs.Strong problem-solving skills with the ability to follow directions and deliver resul
- ts.Basic understanding of PC networking concepts and Windows Active Directo
- ry.Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlo
- ok.Valid Class C Texas Driver's License with a favorable driving reco