Client Services Representative

Description:

• Client Service Representative **(New York, NY)*
• Benefits of this Role:*
• After 1 year of employment and proven success track record, remote/hybrid options available
• Core Experience:*
• 3+ years of strong call center experience (health plan experience preferred)
• Health administrative experience a plus
• MUST be tech and company savvy (45WPM typing test)
• A Day In Thre Role:*
• Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
• Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
• Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers. Apply for more details!