Retail Sales Supervisor

Description:

Nestlé Nespresso SA, a certified B Corporation and a global leader in specialty coffee, is seeking a passionate and purpose-driven Retail Sales Supervisor to join their White Plains boutique team. The role involves leadership responsibility for driving sales, coaching and inspiring sales associates, and delivering an exceptional customer experience centered around Nespresso’s quality coffee and sustainability values.

As a Retail Sales Supervisor, you will serve as the manager on duty, ensuring the boutique meets sales and service goals by fostering a welcoming, knowledgeable, and customer-focused environment. You will be responsible for operational excellence, team motivation, and promoting Nespresso’s unique coffee culture.

Key Responsibilities:

• Drive sales results by managing store productivity and enhancing customer relationships in a fast-paced setting.

• Support Assistant Store Manager (ASM) and Store Manager (SM) by analyzing sales data and trends to meet sales and customer acquisition goals.

• Deliver personalized coffee experiences using storytelling to educate customers on coffee products and sustainability initiatives.

• Provide complimentary coffee tastings and expert product knowledge to build customer loyalty.

• Lead, coach, and train the sales team to improve sales and service performance.

• Maintain store operational standards including cleanliness, visual merchandising, inventory, compliance, and cash handling.

• Promote a safe, healthy workplace for employees and customers.

• Collaborate effectively with colleagues, embracing feedback and fostering innovation and growth mindset.

Qualifications:

• Minimum 2 years’ experience in sales leadership in a high-volume retail environment.

• Strong communication, time management, and analytical skills.

• Ability to manage daily challenges with patience and resourcefulness.

• Availability to work open and closing shifts, including weekends and holidays.

• Commitment to diversity, equity, and inclusion.

Compensation and Benefits:

• Competitive hourly pay of $25.00 plus quarterly bonuses for achieving team goals.

• Free Nespresso machine and coffee product allowance.

• 401(k) plan with company match.

• Educational reimbursement and wellness programs.

• Employee discounts and commuter benefits.

• Pet adoption reimbursement and employee recognition programs.

Equal Opportunity & Accommodations:

Nestlé Nespresso USA is an equal employment opportunity employer committed to inclusion of all individuals regardless of race, gender, disability, veteran status, or other protected characteristics. Veterans and individuals with disabilities are encouraged to apply.